You can learn a lot about people over a quick cup of coffee. Elizabeth Cardiello had Matt and Tom trying to hide all their tells during a conversation about body language and facial expressions.
Summary
In this part of the conversation, Elizabeth Cardiello discusses the importance of active listening and body language in effective communication. She emphasizes the power of facial expressions and body language in building rapport and understanding others. Elizabeth also highlights the role of vulnerability in brave conversations and the need to create psychological safety. She explains that vulnerability is simply the sharing of emotions and that empathy is crucial in responding to vulnerability. Finally, she discusses the impact of community and social support on well-being and happiness. In this conversation, the guests discuss the impact of 9/11 on the community in New York City and the importance of brave conversations. They highlight the shift in the city after 9/11, with people holding doors for each other and looking out for one another. They emphasize the existence of an entrenched community in New York City that came together after the tragedy. The guests also talk about the power of personal stories and the shared experience of 9/11, which created an instantaneous connection among New Yorkers. They discuss the Brave Conversations Over Coffee initiative, which aims to bring people together and create connections through conversations. They emphasize the need for listening and understanding in order to build a harmonious world. The guests also discuss the common needs and values of humanity, regardless of differences in gender, race, or political ideology. They highlight the importance of creating safety through conversation and the impact it can have on culture. The conversation concludes with a discussion about the Brave Conversations courses and workshops, as well as the use of coffee as a platform for conversations.
Takeaways
Active listening and body language are essential for effective communication.
Facial expressions and body language play a significant role in building rapport.
Vulnerability is the sharing of emotions and is crucial in brave conversations.
Psychological safety is necessary for creating a supportive environment.
Community and social support are key predictors of well-being and happiness. The community in New York City experienced a shift after 9/11, with people holding doors for each other and looking out for one another.
The shared experience of 9/11 created an entrenched community in New York City, where people felt a strong connection and support for one another.
Brave Conversations Over Coffee aims to bring people together and create connections through conversations, helping individuals and organizations navigate difficult topics.
Listening and understanding are essential in building a harmonious world, where people can have hard conversations and celebrate their differences.
Chapters
00:00 The Power of Active Listening
32:03 The Importance of Body Language
33:35 The Role of Facial Expression in Communication
36:31 Using Active Listening to Build Rapport
39:18 Psychological Safety and Brave Conversations
45:11 Vulnerability and Sharing Emotions
48:18 The Challenge of Vulnerability for Men
53:01 The Journey to Mastering Brave Conversations
57:02 The Impact of Community and Social Support
01:04:17 The Shift in New York City after 9/11
01:05:06 The Entrenched Community in New York City
01:06:01 The Impact of 9/11 on Personal Stories
01:07:20 Brave Conversations Over Coffee
01:08:16 Creating Connection and Harmony
01:09:03 The Importance of Listening
01:09:56 The Power of Conversation to Unite
01:10:25 The Common Needs and Values of Humanity
01:11:09 Brave Conversations Courses and Workshops
01:12:34 Using Coffee as a Platform for Conversations
01:14:00 Changing Culture through Conversations
01:15:06 Future Conversations and Tangents
Podcast: Play in new window | Download
